FREE SHIPPING & RETURNS | AFTERPAY

SHIPPING - Things You Need To Know

At Morena, we work hard to ensure you get the most exclusive, fashion forward & stylish wear for your city living and lifestyle. We go to great lengths to ensure we are honest and transparent. As such:

  • We have provided a detailed table below with expected delivery times as provided by our shipping company for a range of countries and regions.
  • All orders are given tracking/consignment numbers so you can track your order.

See further information below...

  • All orders are given tracking numbers.
  • Depending on the time you place your order they will be dispatched either that day or no later than the next business day.
  • Delivery times quoted are in business days. We cannot take responsibility for delayed orders from our shipment providers (which sometimes can occur during peak seasons i.e. xmas or due to customs.
  • Automatic EXPRESS shipping WORLDWIDE on orders over $100AUD.

  • Our postal charge does not include any taxes and duties which may be applied by customs or postal authorities in the country of delivery. All payments of taxes duties are the sole responsibility of the customer.
  • Please ensure that someone is available to sign for the package at your delivery address. If no one is available to sign for the package when it arrives, a card will be left with instructions by the shipment providers. Please ensure you follow-up as undelivered orders will not be returned to us and will be destroyed by the shipment provider if a retry on delivery or a collection could not be made.
  • We cannot accept responsibility for any missing parcels which have been marked as successfully delivered by the shipping companies.

Delivery Times & Costs

Please note we currently ship EXPRESS to ALL locations for FREE:

  • Asia Pacific: Australia, New Zealand 
  • North America: United States, Canada
  • Europe: United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland
  • Asia: China, Hong Kong, India, Japan, Singapore, South Korea, Taiwan
  • Middle East: United Arab Emirates
If your country is not on the above list please send us an email and we will see what we can do.

NB: Orders containing only Jewellery will be subject to a $20 per item Standard shipping charge. These orders are not eligible for Free or Express shipping. However, should the order also contain other products (e.g. jeans) then they will qualify for Free shipping or Express shipping as per below table.

COUNTRY

EXPRESS DELIVERY TIME (Days)

EXPRESS COST (ORDERS >100AUD)

Australia 1 FREE
New Zealand 1 FREE
United States 2-3 FREE
United Kingdom 2-3 FREE
Canada 2-3 FREE
Germany 2-3 FREE
France 2-3 FREE
Rest of Western Europe 2-3 FREE
Hong Kong 1 FREE
Singapore 1 FREE
China 2-3 FREE
Rest of Asia 2-3 FREE
United Arab Emirates 2-3 FREE