Terms and Conditions
We at Morena Urban have spent time and money carefuly curating our site including images, words, identitiy, etc to give our customers the best possible representation of who we are as a brand and the quality of the product we are selling. As such, all Content contained on this Website is protected by Australian and international copyright laws, unless indicated otherwise on this site.
You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website except as agreed by Morena Urban in writing.
(b) Trademark Notice
This site and our social media pages contain registered trademarks that are owned or licensed by Morena Urban and are protected under the laws of Australia and other countries. You must not use Morena Urban’s trademarks, except as agreed by Morena Urban in writing.
(c) Intellectual Property in Designs
The site and social media pages contain graphics and other visual representations of products protected by copyright and/or the Designs Act 2003 (Cth) and equivalent laws in other jurisdictions.
You may not make copies (electronic or otherwise) of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.
Morena Urban has used its best endeavours to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. Morena Urban does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item.
To the extent permitted by law, Morena Urban and its directors, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it's caused by any negligent act or oversight on our part or by Morena Urban’s related corporations.
Certain laws, including the Competition and Consumer Act 2010 (Cth), can imply warranties or conditions, or impose obligations on Morena Urban that we exclude, restrict or modify, or that we can only exclude, restrict or modify to a limited extent. Where these laws apply, to the extent to which Morena Urban is able to do so, our liability will be limited to the resupplying of the Content.
Third party sites
The only 3rd party sites we use directly are Instagram, Facebook, and Google, and while we are responsible for the content and information we put up on these sites we have no control over how these sites use this content and information.
By accessing the Website you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New South Wales, Australia, according to the laws in force in that State and subject to the application of any principle of conflict of laws inconsistent with this requirement.
As this site can be accessed throughout Australia and overseas, Morena Urban does not represent that the Content complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and responsibility, and are responsible for making sure you comply with all applicable laws in the place you are located.
Purchases and Payment
Customers must provide Morena Urban with complete and accurate details when making purchases. Morena Urban is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer.
All prices quoted are in Australian dollars (AUD) and include GST. Costs related to international orders are calculated using an integrated currency converter. Morena Urban is not responsible for varying currency conversion rates charged by customers’ banks.
Payment is processed through PayPal and Braintree.
Afterpay service is available on Australian orders only. At checkout, customers will be redirected to the Afterpay website to complete the transaction. To be eligible for Afterpay, customers must have an existing Australian Visa or Mastercard debit/credit card, over 18 years of age, live in Australia. To see Afterpay's complete terms, visit: https://www.afterpay.com.au/
Customers will receive an invoice confirming the order once Morena Urban receives payment. Some orders may be subject to fraud checks by the Morena Urban staff, this means you may be required to provide additional identification to verify your transaction.
Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales.
Customers will be provided with tracking numbers once orders are shipped out.
See our Shipping page for further details.
In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
Morena Urban takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order.
Morena Urban reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.
Morena Urban is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.